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How long does delivery take?

Shipping times will vary depending on location. From the time it is dispatched, it will take approximately 3-5 business days for prints 11 x 14 and smaller. Prints larger than 11 x 14 will take 5-7 business days for delivery in the United States.

 

I made a mistake with my order. Can I cancel it?

If you need to cancel an order, please send us a message using our Contact page with your name and the order code number within two hours after it has been placed.

 

What payment options do you have?

We accept payments by Credit Card (Visa, Mastercard, American Express, and Discover credit/debit cards) or Paypal. We will process your order once payment has been received.

 

What framing options do you offer?

Currently there are two main framing options to choose from:

 

FUJI PEARL PAPER

Printed on the latest Fuji Crystal Archive Pearl Paper for more vivid color reproduction and improved highlight details for brilliant image quality. The paper yields a high quality gloss with a pearl-like appearance. For those who want to provide their own frame of choice locally.

 

1.5" CANVAS GALLERY WRAP

The canvases are designed to make any photo into a beautiful art piece that could be hanged at a reputable art gallery. Using the latest in ECO printing technology, the canvases are printed on 400GSM white poly-cotton canvas for exquisite color rendition, saturation and sharpness. The canvases measure in 1 1/2" in depth and come ready to hang on the spot.

 

Collections and special framing options will appear on our Special Deals page.

 

Are the colors of your prints on my screen accurate?

Please keep in mind that every computer monitor will display color differently. What you see on your computer screen could vary a little bit from the prints you receive. I professionally calibrated my monitor to ensure the best possible results.

 

What is your Return Policy?

If you are not 100% satisfied with your purchase, you can return the product and get a refund or exchange for up to 30 days from the date you purchased it. After 30 day mark we cannot accept it back for a refund or exchange. Shipping costs are not reimbursed. Contact us through email if you want to return the product for a refund or exchange before you send back the product.

Any product you return must be in the same condition you receive it and in the original package. Your item needs to have the receipt or proof of purchase. If you have purchased multiple pieces from us and wish to return them for a refund you need to ship your pieces back to us all at the same time, preferably in a single package. Your return needs to be insured and trackable.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card/Paypal. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Only regular priced items may be refunded. Sale items cannot be refunded. We only exchange items that are defective or damaged. If you need to exchange it for the same item, send us a message through our Contact page.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

What is your Privacy Policy?

Christopher Casson Photography does not collect personal information about individuals, such as names and e-mail addresses, unless the individual knowingly provides it. In choosing to provide this information, you agree to be bound by the terms and conditions of Christopher Casson Photography’s Privacy Policy.

When you order a product from Christopher Casson Photography’s website, we will need to know your name, billing and shipping addresses, telephone number, e-mail address, and credit/debit card information in order to process your order. Your credit/debit card information will only be used as needed to process your transaction. So that we can track your order, we will retain your order information for our records.

Christopher Casson Photography offers visitors to its website an opportunity to subscribe to our mailing list. We agree to use the e-mail address you provide only to send our E-Newsletter and announcements to you. If you choose to subscribe, you will receive the Christopher Casson Photography E-Newsletter in addition to various announcements about Christopher Casson Photography activities. You may subscribe or unsubscribe at any time by following the instructions at the bottom of the emails.

Christopher Casson Photography will not sell, trade, or rent any of the personal information you provide to us.

If you post a comment or other material on our site, it can be viewed by the general public. Any information or comment you post must be professional in nature, non-political, and without religious basis or bearing. Failure to adhere to these guidelines will result in your comment(s) being deleted without notice. The same applies to all social media contacts that involve Christopher Casson Photography.

Christopher Casson Photography’s website may contain links to other websites. This Privacy Policy only addresses Christopher Casson Photography’s use and disclosure of your information collected on this website, if any. While we try to link only to websites that share our standards and respect for privacy, we are not responsible for the privacy practices of any third parties or the content of linked websites, although we do encourage you to read the applicable privacy policies and terms and conditions of such parties or websites.

Please note that Christopher Casson Photography may revise its privacy policy at any time. Such revisions may arise in response to changes in the law, policy, or other factors. We encourage you to periodically visit this page to review our most current policy.